Innovation, to be a market leader through a distinctive offer of products and services.Customer orientation, to understand their current and future needs, to meet their requirements in conjunction with the binding ones, and to exceed their expectations.Staff involvement and awareness through training and information for active and responsible participation in the implementation of the principles of the Policy and the achievement of objectives.Compliance with the applicable legislation regarding Health & Safety, environmental regulations and the ethical code principles of the TIM Group according with 231 Italian law, adoption of national and international best practices. Sparkle has committed to support and develop them according to the following principles: To achieve these goals Sparkle has adopted a Quality, Health & Safety, and Environment Management System (QHSE Management System) compliant with UNI EN ISO 9001:2015, 14001:201:2018 and has developed an Information Security Management System (ISMS) within the context of the organization according to standard ISO/IEC 27001:2013 to guarantee protection of data and information related to clients. Sparkle’s mission and goals include Excellence in Quality of Services, Customer satisfaction, the Health & Safety of its employees, the protection of the environment, all coherently with the principles of sustainability and social responsibility of the Company. Sparkle is a leading global service provider offering a full range of ICT solutions, global connectivity, services and capabilities designed to meet the fast changing needs of Enterprises, Internet Service Providers, OTTs, Media & Content Players, Application Service Providers as well as Fixed and Mobile Operators. Quality, Health & Safety and Environment Policy Sparkle received the highest Global Wholesale Customer Experience touch points average among major carriers Sparkle receives two Best in Class awards in the Large Global Wholesale Carrier category from ATLANTIC-ACM: Data Product Value and Sales Representatives Sparkle receives three Best in Class awards in the Large Global Wholesale Service Provider category from ATLANTIC-ACM: Sales Representatives, Provisioning and Customer Service 2014 Telecom Italia and Telecom Italia Sparkle winners of the 2014 Metro Ethernet Forum Excellence Award Global Carrier Awards - Best Latin American project Global Carrier Awards - Best OTT Partnership Sparkle wins Best Service Innovation EMEA and Best Enterprise Application & Media at 2015 MEF Excellence Awards Sparkle wins LSO Leadership Worldwide at 2016 MEF Excellence Awards Sparkle wins the Global Wholesale Excellence Voice Award at PTC 2017Ĭomcast Business, ECI, Sparkle, Tata Communications and Viavi Win 2016 MEF Excellence Award for Third Network Proof of Concept Innovation Sparkle recognized as Best Cloud Service Provider in 2017 at InfoCom World Conference The world's communication platform.Įnterprise application of the year for Media at MEF17 Excellence Awards Through a global portfolio of services, a state-of-the-art global network, advanced OSS, BSS and customer care capabilities, Sparkle is able to fulfill its mission of providing customers with the best cost and top performance customized solutions in the international telecommunications market for a constant delivery of value through credibility.Įnriched by its cultural variety and diversity, Sparkle is always committed to excellent relationships with all its stakeholders and operates with constant attention to maintain a safe environment where Partners, Customers, Suppliers and Employees can live and work better. With a direct presence in 33 countries and commercial coverage on a global scale, Sparkle can count on an international workforce distributed worldwide. Sparkle is a leading global service provider offering a full range of infrastructure and global connectivity services – capacity, IP, SD-WAN, colocation, IoT connectivity, roaming and voice - designed to meet the fast-changing needs of national and international Carriers, OTTs, ISPs, Media/Content Providers and multinational enterprises.Īs TIM Group's Global Operator, and inheriting the great tradition of Italcable – the first company to lay a Transoceanic cable connecting Argentina to Europe back in 1923 – Sparkle was established on Januwith the objective of developing and consolidating the Group's global solutions business.Ī major player in the submarine cable industry, with a history of experience and know-how in a multitude of markets, Sparkle owns and manages a global and technologically advanced proprietary network of over 600,000 km of fiber with proprietary terrestrial and subsea backbones in Europe, the Mediterranean Basin and the Americas and ownership in submarine cables connecting Europe with South-East Asia.
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